Docucopies – Review
I recently had a large copy job which I took to Kinko’s and it cost $90. The job was to print 168 color pages from a Word doc and make it a book. Then, I needed more copies and I sure wasn’t going to spend $90 for each one. I searched on line and settled on a company called Docucopies. Reasonable rates, but I didn’t know if I’d get ripped off. I took a chance. The order process went smoothly and a few days later, six copies arrived.
I opened them up and was very satisfied at first glance. But then I noticed that not all, but several of the color pictures were pixelated. Damn, just another bad experience I’m thinking, seems to be the norm these days, so sad.
After calming down, I called to report the problem and the lady I talked to actually listened and tried to understand the problem. She got it and said she’d look into it and get back to me. And you know what, she got back to me. She apologized and explained that there was a problem with the printer they used and they’d run it again on a different printer. She ran a couple of test sheets and said it was working fine. And then she said they’d overnight it to me. What? Wait a minute, that’s not supposed… wait, huh?
Well, they did exactly what she said they’d do. I got the new run and inspected it and lo and behold, perfect. I’ve worked in customer service for 25+ years and know good service when I see it and I must say, it’s rare these days, but these guys came through for me. You know what? Every now and then, a problem happens, I get that. It’s what happens next that distinguishes excellent customer service from mediocre.
The good people at Docucopies were pleasant on the phone and easy to work with and expressed a sincere interest to make things right. They’ve earned my future business and I won’t hesitate to recommend Docucopies.com to others.
Oh, and every time I called, I got a live person on the phone, I love that.
Hi Maggie,
Just wanted to say thank you for your kind words. I’m glad we were able to make things right for you and look forward to your continued business. We also appreciate you spreading the word so others can find us as well!
Take care.
Thanks for the review… their web site doesn’t look very professional, so I was hesitant to use them, but I’ll give them a shot as their prices (including shipping) are cheaper than staples (without shipping).
My designer friend recently ordered wedding brochures from them and they messed up the offset of the margins (whole print was shifted) and claimed it was the printers fault. When my friend called and said it was messed up they were rude and didn’t help at all. They said there was nothing they could do. Bad customer service.
Well all I can say is after 42 years in the printing business I have found that most designers do not know how to vector artwork. If the did they would have less problems with artwork issues. The also need to place corner marks and center marks to remove any question of image placement. These problems arise in all printing shops. If I had a degree other than life I still won’t teach graphics because those who can’t teach and those that can do…more money if you can do…